When it comes to deciding for an ERP for the organisation, the monster that comes to everyone’s mind is ERP Implementation. ERP implementation is not just perceived but in reality is a nightmare. We have come across more failure than success when it comes to ERP implementation.
This holds true for all ERP providers and any project size. All ERP vendors have to deal with this negativity that clutches the minds of decision makers.
In an implementation there are two and only two rules both the ERP vendor and Customer need to remember to make it successful!
1. For the ERP vendors: Do not try to push Customer to change everything in his business process to fit the ERP.
2. For the Customer: Do not try to change ERP to make every part work according to the business.
Of course, every Customer see ERP Implementation as an opportunity to adopt best practice and are tempted to do as much customisation possible but this is the number one reason for project failure.
Involvement of top management and important end users into the project planning stage is critical for leading project to success and avoid resistance on rollout. Lastly, training and documentation is taken lightly by end users until it is forced upon.
The above dos and don’ts are totally valid for Vanilla ERP vendors. You can google numerous case studies in reference.
History and experience has taught us and we at EXPAND ERP have steered through this journey to bring industry specific solution to minimise implementation timeline and deliver quick ROI. With ready to go live on cloud from day one and on the go training, our customers have more success to share.
The summary, inspite of all the odds ERP system is something any business cannot do without in this competitive world. We have customers who have learned from failures and made successful rollout across their business expanse and taken business to newer heights with better efficiency and productivity. With Cloud technology and Internet of Things (IoT) taking the lead, it is high time that we make our business secure and easier to manage.
Contributor – Vineet