ERP Software Service Request
Expand ERP offers a unique service module which allows your business to manage the after sales service promptly and in order. It is supported with a proper incidence record, assignment of resources, checking for authenticity of customer documents, replacing of spare parts if and when required and also managing billing.
Expand ERP has come up with an alternative innovative mobile App, Expand Service which serves the same purpose while access can be done from anywhere at any time. Our Android based application is for the field service team who can take forward delegated services on their devices, close the service job when done and also collect payments and take back customer feedback with a happy code. The App is GPS enabled for tracking the location of the service team. With the help of such a module, the entire process of receiving service requests,reaching to the customer, fulfilling their requirements and getting a happy feedback is carried out in much lesser time which results in a better customer relation for the company. Your customers are always happier when you reach out to them on time and carry out the due job systematically.