Service Request

Cloud ERP for Manufacturing with
complete GST Accounting and Export Documentation

Best ERP for Exporter

Service Module

Service Request Center Page
All the service records tracking from a single screen.

Service Request Center Page - Service Request
Service Request detail page - Service Request
Service Request Detail Page & SR Advance Page
Capture all the important information like Severity, Source of Service received, Site Address, Contacts, Servicing Branch etc.

Service Request Detail Page & SR Advance Page
Intelligent search for Invoice No., Product Batch No and storing masters of common service reasons & Problems.

Advance page - Service Request
File Attachment - Service Request
Service Request with Attachments
Attach files to the service records directly from the system or from Expand ERP Android App.

Service Request with Materials Required
Capture details of all the materials required to be issued against the service be it spares, parts or the finished product.

Materials Required details - Service Request
Other Charges - Service Request
Service Request with Other charges
Quick capture of charges like Inspection Charge, Transportation etc.

Service Request with Quick Links
One click button to raise Service Invoices, Delivery Challans or Misc. Bills.

Quick links - Service Request
Ticket History - Service Request
Service Request with Ticket History
Track all the tasks performed against the service from a single screen.

Track service engineer visit log to sites with GPS tracking.


Visit log in Service Request Mobile App
Customer Happy Code in Service Request Mobile App
Customer Happy Code / Feedback capturing from Expand ERP Android App.


Track your service TAT efficiently.


Track your service - Service Request
Other Charges - Service Request
Track complete costs and revenue related to service requests.


Checklist for Service Engineer our Android App


Checklist in Service Request Mobile App

What if you could reduce 70% of your workload…!!

Eliminate Excel
Spreadsheet

Create orders and the complete workflow like delivery note, Invoice from ERP and get all status report on a click, no wasting of time on preparing spreadsheet.

Mobile App MIS

Business owner can get any
information related to production, dispatch or debtors on the
Mobile App. This gives accurate
and real-time information saving
about 30% of management time.

Attach
Important Document

All reports can be exported to PDF, Excel or Word. It can be digitally signed and emailed directly from ERP. User can scan and attach important document with any transaction like invoice or goods inward invoice or a voucher.

How about securing all your documents for lifetime…!!

HTTPS Based Security

256-bit secure socket layer for encrypted communication.

Cloud Storage

World class data center with 99% up-time, redundant and geographical backup.

Digital Signature

Sign all your documents digitally during your transaction in export business.

Get a Demo of Expand on cloud

with assistance and support from our product experts

 

Ticket Support

Remote Desktop

Call Support

Prepare Professional Documents Error free

Eliminates the hassle of manually preparing of documents in word editor and helps you complete quotation, invoice documents five times faster. Instead of entering the same information over and over again, enter information in only one place. That makes you less likely to make costly mistakes.

Say ‘No’ to spreadsheets and save 30% time

In typical scenario without ERP every person manages 100s of spreadsheets. Once the data crosses over few 100 rows and columns it becomes extremely time consuming. Further to track the updated version and sharing of spreadsheet is a nightmare and unsecured. Expand ERP gives all necessary reports on a click and can be exported to spreadsheets for further analysis.

Order Management

ERP gives instant information on the status of orders and allows production to plan for material based on order position. The system can alert on pricing, credit limit and various other checks that will require enormous time to verify and hence will delay in order processing. Avoid delays in shipment and become more efficient.

Credit Control

If the business is not aware of its outstanding in the market or not properly managing its creditors, bottom line is bound to get effected. ExpandERP ensures that there is no excess invoicing by Sales to meet numbers. The system sends automated reminders to customers for payment and also sends ledger details to sales rep for follow up. This basic automation saves 20% time of business owner.

GST Readiness and e-Waybill

Fast pace of digitisation is bringing extra effort for every business to keep its data in proper order to meet all compliances. ExpandERP gives all necessary reporting for GST monthly uploads and purchase reconciliation.

Weighbridge, Barcode, IoT integration

Industry 4.0 brings in complete shift in how business is conducted. AI and machine learning is disrupting the most profitable businesses. History has repeatedly shown that survival and success is with those who accept change and improvise with help of technology. It is highly recommended to become more process driven and reduce human intervention to achieve higher productivity.

Trusted by the best in the Industry

Here is what our clients

have to say about us

“ExpandERP has been a blessing in disguise for us.”

Nitin Gupta, Director 
LGW Limited

“We have been able to reduce manual interventions.”

Navkaran Singh Bagga, Director
Trishan Exports Pvt. Ltd

“ExpandERP reduces laborious work for maintaining export documentation.”

Atul Jhunjhunwala, Director 
Binayak Hitech Engineering Ltd.

“ExpandERP is our most important business tool today”

Ritesh Agarwalla,
Kratosh

“It has been a great support to our retail business”

Mr. Uttam Chatterjee
Business & Operation Head, SG Retails Private Ltd.
Cnbuy Expand ERP

“Excellent product… solutions are even better than expected”

Jayant Saboo,
Managing Director Dura Roof Pvt. Ltd–Manufacturing

“Excellent product… solutions are even better than expected”

S. Thakurta
Director, Fidere Engineers & Services P Ltd

In our pursuit to perform,

some of our recognition’s are…

Best Usability Award 2019, Software Suggest

Associated with…

Expand on cloud now at Rs. 1999/mo*

*Conditions apply