Remote Desktop Support
Our team is equipped with remote desktop sharing applications which allow us to guide our clients step-by-step as well as resolve their queries whenever required. The client can walk us through the problem live and we can resolve it instantly.
Training on Video Conference
The client can schedule an online conference with our ERP experts to train their team on the ERP software. We believe in imparting personalized training to the client and his team. This helps us in providing quality service efficiently.
Strong Bug Tracking System
Expand smERP has a strong and effective Ticketing module where clients could raise issues related to software bugs, ask questions and also request for a new customized change. Users get email updates regarding the tickets and also have access to a smart dashboard which allows them to track the progress of each item raised.
On Site Support and Training
Expand smERP provides onsite training and support to clients whenever required. Our team helps the clients acquire the necessary skills and knowledge to get the software running properly as well as provides support after implementation of the project by visiting the client’s location and working alongside their users.
On Call Support and Training
Expand smERP provides active on-call support to the clients during the regular working hours. Our ERP users could get their queries resolved immediately on the first call. They could also schedule for our on-call presence after working hours by providing prior notice.
We’re listening.
Managed Support is our promise. Our ERP Experts and Customer
Care are always there to help you get set up, answer questions,
and find the right listen.
Case Studies
Koteshwara Rao G L
Admin Manager, Stalwart Homestyles.
Excellent support with experts solutions
“Excellent support with experts solutions”
Koteshwara Rao G L
Admin Manager, Stalwart Homestyles.
Rahul Baid
CTO, Dileep Essentials Pvt ltd,
We have been using since last 3 yrs and moving ahead with holding hands
“Small team working hard. Polite , courteous, and on toes always. We have been using since last 3 yrs and moving ahead with holding hands”
Rahul Baid
CTO, Dileep Essentials Pvt ltd,
Raj Khunteta
Director Finance, Luxor Impex
Expand ERP has given data and helped us to take decision on
Expand ERP has given data and helped us to take decision on accurate information than on hunches.
Raj Khunteta
Director Finance, Luxor Impex,
Jaipur
Ayush Baid
Founder, Ellementry
I strongly recommend Expand ERP if you need ERP system.
I strongly recommend Expand ERP if you need ERP system. The team helped me round the clock to implement ERP successfully from day one.
Ayush Baid
Founder, Ellementry
Abhishek Minda
Gautam Industry
The experience which we had Expand ERP was incredible
The experience which we had which Expand ERP was incredible. The persons are highly professional and dedicated to the job and extremely hard working.
Abhishek Minda
Gautam Industry