Training & Support

Remote Desktop Support

Our team is equipped with remote desktop sharing applications to hand hold our clients and resolve their queries as on need basis. You could walk us through your problem live and get resolution instantly.

Training on Video Conference

Schedule an online conference with our ERP experts to train your team on the ERP software. We follow ‘Train the client Trainer’ method which has given the most efficient results.

Strong Bug Tracking System

Expand ERP has a strong and effective Ticketing module where users could raise any bugs, ask any question or even request for a new customized change. Users not just get email updates regarding the tickets but also have a smart dashboard to track the progress of each item raised.

On Site Support and Training

We provide on site training and support to our clients on request. Our team helps with on boarding as well as post implementation processes by visiting the client location and working alongside with the users.

On Call Support and Training

Our team provides active on call support during the regular working hours so our ERP users could get their queries resolved at the first instance. You could even schedule for our on call presence outside the working hours by providing prior notice.

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Managed Support is our promise. Our ERP Experts and Customer Care are always there to help you get set up, answer questions,

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Know more about ExpandERP

Ritesh Agarwalla
Kratos

Expand ERP has become our most important business tool today. The customised production & inventory module helps us track & plan our production & material management in the most efficient way.

Ritesh Agarwalla
ExpandERP is our most important business tool today
Mr. Navkaran Singh Bagga
Director Trishan Exports Pvt Ltd-----Export

With this implementation, we have been able to reduce manual interventions and achieve greater transparency and accountability between all our locations. I would highly recommend Expand for any business wanting to delimit itself from locational barriers.

Mr. Navkaran Singh Bagga
Greater transparency & accountability with less manual interventions
Mr. Uttam Chatterjee
Business & Operation Head, SG Retails Private Ltd.

Last 3 years we are using your eDominer's Expand ERP software for retail industry, and it is giving great support to our retail business, also we are thankful for timely support and upgradations.

Mr. Uttam Chatterjee
It has been a great support to our retail business
Atul Jhunjhunwala
Director, BinayakHitech Engineering Ltd’-MANUFACTURING

ExpandERP reduces laborious work for maintaining export documentation it has been very helpful to track, maintain and deliver goods efficiently.

Atul Jhunjhunwala
Reduces laborious work for maintaining export
Jayant Saboo
Managing Director Dura Roof Pvt. Ltd--Manufacturing

Expand is an excellent product, for all MSMEs especially, because of its flexibility and user interface. It has solutions for all departments & functions. Also I feel it is necessary to mention that Mr. VineetBansal’s understanding of business is par excellence which gets even better with his never say no attitude

Jayant Saboo
Excellent product... solutions are even better than expected
S. Thakurta
Director, Fidere Engineers & Services P Ltd -Manufacturing

eDominer helped us to develop and implement a solution that fit our business needs with 100% accuracy

S. Thakurta
A perfect fit to our business with 100% accuracy
Mr. Nitin Gupta
Director, LGW Limited

eDominer’sExpandERPhas been a blessing in disguise for us. After evaluating the functional demo, our team knew that we have struck gold in ERP.

Mr. Nitin Gupta
It is like a blessing in disguise to our business.