Remote Desktop Support
Our team is equipped with remote desktop sharing applications which allow us to guide our clients step-by-step as well as resolve their queries whenever required. The client can walk us through the problem live and we can resolve it instantly.
Training on Video Conference
The client can schedule an online conference with our ERP experts to train their team on the ERP software. We believe in imparting personalized training to the client and his team. This helps us in providing quality service efficiently.
Strong Bug Tracking System
Expand ERP has a strong and effective Ticketing module where clients could raise issues related to software bugs, ask questions and also request for a new customized change. Users get email updates regarding the tickets and also have access to a smart dashboard which allows them to track the progress of each item raised.
On Site Support and Training
Expand ERP provides onsite training and support to clients whenever required. Our team helps the clients acquire the necessary skills and knowledge to get the software running properly as well as provides support after implementation of the project by visiting the client’s location and working alongside their users.
On Call Support and Training
Expand ERP provides active on-call support to the clients during the regular working hours. Our ERP users could get their queries resolved immediately on the first call. They could also schedule for our on-call presence after working hours by providing prior notice.
We’re listening.
Managed Support is our promise. Our ERP Experts and Customer
Care are always there to help you get set up, answer questions,
and find the right listen.
Success Stories
Ritesh Agarwalla
Kratos
ExpandERP is our most important business tool today
Expand ERP has become our most important business tool today. The customised production & inventory module helps us track & plan our production & material management in the most efficient way.
Ritesh Agarwalla
Kratos
Mr. Navkaran Singh Bagga
Director Trishan Exports Pvt Ltd
Greater transparency & accountability with less manual interventions
With this implementation, we have been able to reduce manual interventions and achieve greater transparency and accountability between all our locations. I would highly recommend Expand for any business wanting to delimit itself from locational barriers.
Mr. Navkaran Singh Bagga
Director Trishan Exports Pvt Ltd
Mr. Uttam Chatterjee
Business & Operation Head, SG Retails Private Ltd.
It has been a great support to our retail business
Last 3 years we are using your eDominer’s Expand ERP software for retail industry, and it is giving great support to our retail business, also we are thankful for timely support and upgradations.
Mr. Uttam Chatterjee
Business & Operation Head, SG Retails Private Ltd.
Atul Jhunjhunwala
Director, BinayakHitech Engineering Ltd’
Reduces laborious work for maintaining export
ExpandERP reduces laborious work for maintaining export documentation it has been very helpful to track, maintain and deliver goods efficiently.
Atul Jhunjhunwala
Director, BinayakHitech Engineering Ltd’
Jayant Saboo
Managing Director Dura Roof Pvt. Ltd
Excellent product… solutions are even better than expected
Expand is an excellent product, for all MSMEs especially, because of its flexibility and user interface. It has solutions for all departments & functions. Also I feel it is necessary to mention that Mr. VineetBansal’s understanding of business is par excellence which gets even better with his never say no attitude
Jayant Saboo
Managing Director Dura Roof Pvt. Ltd
S. Thakurta
Director, Fidere Engineers & Services P Ltd
A perfect fit to our business with 100% accuracy
eDominer helped us to develop and implement a solution that fit our business needs with 100% accuracy
S. Thakurta
Director, Fidere Engineers & Services P Ltd
Mr. Nitin Gupta
Director, LGW Limited
It is like a blessing in disguise to our business.
eDominer’sExpandERPhas been a blessing in disguise for us. After evaluating the functional demo, our team knew that we have struck gold in ERP.
Mr. Nitin Gupta
Director, LGW Limited