Training & Support

TRAINING AND SUPPORT

Remote Desktop Support

Our team is equipped with remote desktop sharing applications which allow us to guide our clients step-by-step as well as resolve their queries whenever required. The client can walk us through the problem live and we can resolve it instantly.

Training on Video Conference

The client can schedule an online conference with our ERP experts to train their team on the ERP software. We believe in imparting personalized training to the client and his team. This helps us in providing quality service efficiently.

Strong Bug Tracking System

Expand ERP has a strong and effective Ticketing module where clients could raise issues related to software bugs, ask questions and also request for a new customized change. Users get email updates regarding the tickets and also have access to a smart dashboard which allows them to track the progress of each item raised.

On Site Support and Training

Expand ERP provides onsite training and support to clients whenever required. Our team helps the clients acquire the necessary skills and knowledge to get the software running properly as well as provides support after implementation of the project by visiting the client’s location and working alongside their users.

On Call Support and Training

Expand ERP provides active on-call support to the clients during the regular working hours. Our ERP users could get their queries resolved immediately on the first call. They could also schedule for our on-call presence after working hours by providing prior notice.

We’re listening.

Managed Support is our promise. Our ERP Experts and Customer
Care are always there to help you get set up, answer questions,

and find the right listen.

Success Stories