5 Ways to Reduce Downtime: Preventive Measures Every Company can take

Despite having a sturdy infrastructure, there are many organizations which face database, software and hardware downtime which lead to shorter periods of shutting down to longer days of non-functionality. What exactly is a downtime period? It is basically an ‘unplanned event which stops production caused by either by human error or machine dysfunction”. System outages are common, but can your company afford this downtime? Here are 5 preventive measures to downtime that companies can follow.

Calculate the expenses of downtime


For any manufacturing unit, the biggest mistake would be not to calculate the ‘real’ expenses of downtime. The calculation should include loss in the production of actual goods, loss in productivity, and the number of man hours which needs to be further devoted to rescheduling. Not to forget the unexpected expenses of repairing equipments and the time which needs to be devoted to satisfy the customers. But the most fatal of these expenses would be reputation damage.

Go for a risk audit


The most effective way to reduce downtime is to go for a risk audit. According to statistics it has been proven that obsolete machines and equipments used by the manufacturers can stall operations leading to sudden downtime. For most outdated or old machines, parts are not available or take weeks to deliver. Think about your support network and get a thorough idea about the availability of the spare parts. A risk audit will ensure that problems are highlighted and you come up with solutions which can help you when you go down.

Prepare your data and reporting systems


Many manufacturers have manual methods of data collation and data management. When you evaluate your current data collection system, do they pinpoint to the macro causes of downtime? A vague report on a non-functional machine is not enough. What you need is real-time access to the entire operational data. ExpandERP is one integrated software which resolves this issue immediately. Once the IT and operational systems are integrated, it helps the manufacturer to know the exact moment when a machine breaks down. Once the cause of downtime is known, it helps in faster and accurate responses.

Updating your documentation


Update all documentation on your equipments like machine history and procedure and up-to-date drawings of an equipment which can be used as easy reference in case of an error. Proper documentation is the key to address unplanned downtime. When the operators have the right information, it becomes easier for them to address the issues. Working without context never helps. You need an integrated software like ExpandERP to show people how proper documentation can improve overall performance of an unit.

Adopt a proactive method

Proactive thinking will allow you to adopt new habits and systems which will stop problems even before they occur. ExpandERP is one such example of proactive thinking. The idea is to automate your processes and maximize the value of those processes leading to increase in operational value. To know more, you can click on Expand ERP

Tips for Implementation of Best CRM for Small Business

Implementation of a CRM demands an in-sync organization. Official guidelines should already be in place. Personal involvement is also often a necessity. The project manager needs to be capable. Internal communication is required to be up to the mark.The following tips should serve small businesses well while implementing an affordable or free CRM software in India.
 
The top management needs to fully back it
 
In order to make the activity of trotting the CRM path a resounding success,it is of crucial importance that the move has the full support and personal involvements of those in the top echelons of company management. The drivers of opinion in organizations, those who set work culture need to be the early adopters.
 
The Project Manager
 
It is obvious that the person in charge of implementing the best CRM for small business, the Project Manager, has a crucial role to play. All needed steps should be taken and it should be ensured that the goals are fulfilled. He or she does not necessarily have to belong in the management but must have the capability of completing the task at hand.
 
The role of the Super-user
 
Besides the project manager, another key personnel in this task is the super-user of the new CRM. It is necessary for this person to be enthusiastic as well as inquisitive about the new system. He is the internal support person an employee turns to. He is also often the contact point for vendors and usually has crucial information regarding the CRM system.
 
Make a big announcement
 
Like your product or service to your customers, your employees too need to be aware of the new CRM system. Make sure that everyone in the organization knows about it and cant wait to use it. Build the hype. After the implementation, remember to keep tabs on how things are working out.
 
Guidelines for your company personnel
 
As the accuracy of the entered data is crucial to the proper functioning of a CRM take steps to ensure that relevant guidelines exist for company employees to refer to while inputting in the crucial information. Make sure all the relevant personnel is making proper use of the system.
 
Train you employees
 
There is going to be differences in how different people approach your new initiative. Some will be all for it and use the new system with motivated enthusiasm. Others will be skeptical and reluctant to adopt the new working style. The project manager needs to take cognizance of this fact and take necessary steps. Third party training is an option. Another is having the super-user train the individual concerned employee. New employees should at once be made acquainted with the way to navigate through the CRM.
 
         Make a proper strategy
 
CRMs are much more than just another tech innovation. It is belief set that needs to be followed. Reconsider your existing routines and those of all employees. Address the fact that their work pattern needs to be modified. This is a difficult task as it will face hurdles on all levels. People are reluctant to change from their comfort zone and that is fact.

Is Free CRM Software Your Trusted Ally In Running Your Business ?

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The importance of customers in the context of the healthy functioning of a business need not be overstated. But the sad fact is that customer retention is a field where most companies leave a lot to be desired. So, why do exactly customers abandon their previous suppliers?
Free CRM software for small businesses Facilitates the process of keeping and the upward slant of the profit graph. They build strong relationships with prospects and customers alike and even manage them. This reduces the marketing expenditure as there is less pressure to find out new customers. The importance of CRMs thus assumes prime importance for reasons that are all too obvious. CRM’s lets the company know what is it exactly that a customer wants and deliver accordingly and in time.
 
The Reason Behind Poor Customer Retention
 
There are many reasons that prevent customers being customers anymore. It is found that about 34% of the time they change localities or the company or client goes out of business. Customers may also flock to other companies which is another main reason in this 34%. But what about the rest. Why do they leave? Unfortunately, it has been found they feel just ignored, plain and simple. There is little or no customer interaction. However, with affordable CRM software solutions that reason may easily be overcome. CRMs help in various ways:
 
Increase profits
 
As per Forbes acquiring a new customer is 6 or 7 times costlier than retaining an existing customer. So, companies should try to retain customers for as long as they can.
 
Productivity Boost
 
When you want to increase productivity, you can just not let automation keep out of the equation. If you dont have a CRM system in place, then your sales team is still likely to record data manually and search out different files as and when needed. CRM’s automate the whole process giving you all the data you need at the click of the mouse. There is simply no need to waste time by using manuals procedures of doing tasks related to customer relations. This will increase the efficiency of your team and ultimately make it more productive. They can use the saved time to follow up and warm up to leads, thereby acquiring more customers and generating more revenue.
 
Quality of Customer Service Increases by Leaps and bounds
 

According to studies only a small fraction, 7%, to be precise follow up on their leads gathered from the internet within the hour. It is a little secret that the sooner you follow up on a lead the more chances you have of converting them to customers. This leads to the undesirable scenario of the availability of plenty of wasted leads. You need to get to them fast and put on a good show about your product. As you well know rival companies are breathing down your neck. CRM’s help companies to follow up leads in real time. They send out reminders for following with leads and customers. This gives you a chance to start the relationship with the prospective customer on a solid footing These are just some of the benefits that make CRM’s your trusted allies in running your business.