Business is dynamic. The complexity of business is increasing manifolds. Aggregators and virtual market place is making business highly competitive. Disruptive technology like smartphones, mobile apps have revolutionised the way people transact.
Businesses with basic and legacy software are finding it extremely difficult to manage business. ERP software is indispensable for any business. Businesses understand the need for integrated software and automation through ERP software for operational efficiency. Generally, the ERP software is comprehensive and hence complex by design. Selecting and comparing ERP software features that are right for the business is the biggest challenge. It is a daunting task for the business owner as it involves time, money and setting the processes is order with buy in from end users.
Today, ERP software has most modules a business would want to integrate with. For e.g. Accounting, Inventory, Order Management, Procurement, and Production, MRP, Payroll and Quality control. EXPAND ERP goes beyond regular ERP software offerings. EXPAND ERP further integrates CRM, asset management, fleet management, POS, eCommerce, Mobile App and connectors for popular accounting packages and with large eCommerce players. With over a decade of experience in diverse verticals, EXPAND ERP has evolved with best practice and customer feedback for best user experience.
EXPAND ERP understands the work environment of developing countries, training and support needs. EXPAND ERP through its ‘Quick Start’ methodology on Cloud makes the ERP implementation journey short and ensures success with quick ROI. Business owners get complete visibility of the business with the help of ERP software. ERP on cloud enables realtime information sharing and analytics capabilities. Business stakeholders can take informed and faster decision. Response time for the business to its customer is timely, consistent and quick. Business never goes silent with customer relations as system reminds for action. Overall customer experience improves and it’s the key to business success.
When it comes to deciding for an ERP for the organisation, the monster that comes to everyone’s mind is ERP Implementation. ERP implementation is not just perceived but in reality is a nightmare. We have come across more failure than success when it comes to ERP implementation.
This holds true for all ERP providers and any project size. All ERP vendors have to deal with this negativity that clutches the minds of decision makers.
In an implementation there are two and only two rules both the ERP vendor and Customer need to remember to make it successful!
1. For the ERP vendors: Do not try to push Customer to change everything in his business process to fit the ERP.
2. For the Customer: Do not try to change ERP to make every part work according to the business.
Of course, every Customer see ERP Implementation as an opportunity to adopt best practice and are tempted to do as much customisation possible but this is the number one reason for project failure.
Involvement of top management and important end users into the project planning stage is critical for leading project to success and avoid resistance on rollout. Lastly, training and documentation is taken lightly by end users until it is forced upon.
The above dos and don’ts are totally valid for Vanilla ERP vendors. You can google numerous case studies in reference.
History and experience has taught us and we at EXPAND ERP have steered through this journey to bring industry specific solution to minimise implementation timeline and deliver quick ROI. With ready to go live on cloud from day one and on the go training, our customers have more success to share.
The summary, inspite of all the odds ERP system is something any business cannot do without in this competitive world. We have customers who have learned from failures and made successful rollout across their business expanse and taken business to newer heights with better efficiency and productivity. With Cloud technology and Internet of Things (IoT) taking the lead, it is high time that we make our business secure and easier to manage.
Contributor – Vineet