Expand Express 2021 | Vol XII


This article was published on: 2/02/21 12:45 PM

Home > ERP Newsletter

Founder’s Note:

Dear Patron,


I feel humbled to reach out to you  in person each month. Primarily it is to remind you that we at Expand are a team and work towards your growth and success. It is also a platform for me to thank you to allow us to be an integral part of your daily work life.


A few decades back, customer experience didn’t exist in the corporate dictionary. It became a part of the corporate syllabus in the ’90s when the Internet took the business ecosystem by storm.


The Internet allowed businesses to monitor customer experience and brainstorm strategies to leverage it. Customer reviews and word-of-mouth had never been so crucial in the past as there were no means to measure it.Today, the customer is the God. A satisfied customer is the best means of advertisement. We are privileged with thousands of satisfied ERP customers globally who make our lives more worthwhile each day.

This edition of Expand Express will shed light on how companies can increase customer loyalty by increasing their operational efficiency through ERP implementation and how Expand smERP is the best fit ERP solution in India for your manufacturing business.

I sincerely hope this brings you valuable insights on how and why a best fit ERP implementation is the crux of your success in the current times. The future of your business lies in the hands of advancement of technology.It is best to take proactive measures and move along with the times and reap the benefits of it.


Thank you

Warm Regards


Vineet Bansal

CEO,eDominer Technologies P. Ltd.

 “Quality in a service or product is not what you put into it. It is what the customer gets out of it.”. – Peter Drucker.


Your customer is always right. Earlier, organisations missed the touch points throughout the product life cycle, in spite of placing the customer at the center of their business operations. Till late 90s businesses were unable to measure what their customers felt like as they did not emphasise on feedback about the end-to-end customer journey.

Research has proved that your customer’s perception of your company’s brand and their buying behaviour is directly tied to their end – to -end experience with your company’s products and services, websites, mobile applications, customer support center, marketing & promotional materials and many more. Thus, when you deliver a positive customer experience, you’re contributing to the growth and success of your company by creating satiated and happy customers.Your business means nothing without your customers. Even if you have the best product in the market, if your customers are unhappy there will be no loyalty hence no business in future. With a bad market review today no business can sustain for long. That’s why our daily application companions like zomato, Swiggy, Uber , Ola, Myntra etc harp mainly on customer feedback. Today a 5 star rating means the world to any of these companies and their employees.


Connecting the customer to your best fit ERP software

Today, customers have unlimited access to research and purchase products, with online portals and new digital platforms which provide transparency into pricing and actual shopping experience for millions of shoppers around the world. It is a digital phenomena that now I can sit at my Ballygunge home in Kolkata and buy a Marc Jacobs bag available in the U.S by just a click. 

Traditionally ERPs were designed more around the organisation’s internal employees. But today the tables have turned. The ERP will enable you to provide customer experience at its best. Your ERP’s ability to effectively deliver on customer expectations is increasingly dependent on:

  1. Integrated and automated workflows in between various departments of your organisation.
  2. 360-degree view of customer data
  3. Real-time visibility across complete supply chain in order to provide quickest and accurate response to customers

Your ERP can be optimally used for various ways to provide improved and efficient customer service:


1.Enhanced customer service – 

A new age ERP application is an integrated system and it has only one database for all the modules. So, if your supplier is your customer as well it can maintain both sides of information instead of maintaining duplicate records. Since the same data is shared across various departments there are no disruptions or disputes amongst the departments as everyone has access to the same set of information.This aids in coordinating the workflow and reduces miscommunication. With ERP support, your customer is well prepared to provide accurate, quicker and impactful customer service.


2.Inventory and order management – 

Maintaining a timeline of product delivery is one of the best ways to achieve customer satisfaction. We all know how frustrating it would be to find out the item, we ordered, is out of stock and cannot be delivered. Erp tools help in maintaining stock levels by automatic reordering option, as soon as stocks drop below a threshold point and predicting customer demand. Another challenge can be met is the delayed delivery of goods. Even though it’s the last phase of the process, according to the customers it is the most crucial one. ERP tools make realistic commitments as it holds all the details about the transaction and product ordered etc.


3.Pricing in the competitive market – 

In today’s competitive market, pricing is a huge challenge. It is very important to keep the prices competitive as it helps in reducing the inventory and work in process. More production means lesser cost price. In spite of having lesser profit margins a company’s turnover matters more in the long run. Erp can predict customer demand and based on your vendor’s lead times and complex pricing algorithms, it can offer pricing in real time. If you as a company can manage to provide the goods at a competitive price then you will not only retain the customers, but also attract new consumers. 


4.Retention and loyalty of customers – 

Your customers are your assets. Research shows that 70 % of the customers leave as they believe that the company is indifferent to them. Witha best fit ERP like Expand you can save all data and records of the customer and help the company to comprehend the life cycle management of the customer’s assets. With the help of the installed base they all have access to the customers requirements. Having accurate information about your customer’s ownership allows increase in customer satisfaction.


5.Effective CRM tools-

With the help of effective CRM tools integrated with your best fit ERP, companies can monitor the behaviour of the customers which enables the companies to understand the buying behaviour of the customer and other important statistics. Providing a ratifying answer to their queries is the most crucial part of the business. Customers frequently get annoyed when they dont get satisfying replies in one call and require a follow up call.ERP system makes data available from all modules in one place and enables the customer call center to provide more accurate information as they can access all the details about their previous interactions with the customers.This makes the business more responsive and a connection is formed with the customer with ease.


In conclusion, it is needless to say that a customer relation cannot be formed without human touch. Therefore chatbots are replacing the call centers as much as they can solve issues. The customer feels that they are in contact with the company and they will be attended equally. A best fit ERP solution like Expand smERP can help you connect and maintain great relations with your customers. It is the tool that can be used to augment the efficiency of your companies and empower them to provide better customer service.

“It is not the strongest of the species that survives, nor the most intelligent,but the one that is most adaptable to change.” – Charles Darwin


Adopting digital technology is about more than just plugging it in and pressing “Go.” While the pandemic has accelerated the rate at which business leaders are adopting digital technology . Company directors are compelled to speed up digital ising their business. It also takes a change in work habits, outlook and mindset in order to get the most out of new technology and digital transformation efforts.

It is seen that primarily three behaviors are crucial to adopt to become more agile when it comes to adopting and accelerating the use of digital technology in the workplace to adapt to a remote work culture, whether it’s temporary or permanent.


1.Speeding up decision making:

The keys to enhanced product delivery, governance, and other processes come from enabling faster decision making within the organization.According to research, the speed at which a decision is made should be determined by how fast it can be reversed, if needed. Keeping that in mind, less crucial decisions should be made quickly while larger undertakings should take more consideration so that changes can be implemented and altered faster.


2.Simplifying work:

Sometimes decision-making is slowed down because cumbersome processes take too much time being overly and unnecessarily complex.There are processes and procedures in any organization that can be simplified, whether that means eliminating touchpoints, implementing workflow automation, changing the workflow or updating technology. Even if these processes are cumbersome, many of your employees have likely grown used to them and changing the process itself creates more anxiety than the actual process does. However, simplifying the work is key to adapting to a digital transformation and a remote work environment, and we encourage highlighting the benefits to your team.


3.Eliminate unnecessary tasks:

Are your employees productive enough? Focusing on output is really only a way to make people look busy, and busy doesn’t necessarily mean productive. That’s why, rather than focusing on distributing tasks, it’s important to focus on business outcomes and how to get those done without the unnecessary tedious tasks. Being strategic about the work employees are engaging in is more important than just keeping them busy.

 By keeping these three keys in mind, you can start a culture shift within your organization to get them ready for a permanent switch to digital technology and digital transformation.


It is the Time to Move to the Cloud if you still haven’t.

With the accessibility that the cloud provides, there’s an accompanying security risk. For example, if an employee is working from a coffee shop using public WiFi, the risk of a cyber attack is much higher.

However, Microsoft is one cloud provider that is consistently praised for the security protocols they have implemented into their cloud solution, Azure. The system was built specifically with security in mind and is regularly updated to stay compliant with security best practices. Additionally, security measures like built-in firewalls, third-party testing, AI tools, and ultra-backed up data are all included. Azure’s Security Centre helps to eliminate security gaps by helping IT personnel and team members stay up-to-date and informed about security measures.

Expand smERP – India’s best fit cloud ERP solution is built on Microsoft Azure and is created with integrated compliances. Built on a trusted technology platform (Microsoft Azure, SQL Server), with Multiple Location Storage, SSL (encrypted) Data Transmission etc. your data is absolutely secured with us.

With Expand SureSmile & SureShield promise your process automation becomes completely hassle free. Further, Expand Freedom Pricing makes your decision for digital transition of your company absolutely easy with us.


If you still haven’t made the move to Cloud, now is the time to do so. However, cloud migration is a huge undertaking, and it can be difficult to know where to start. At Expand smERP, our biztech team trains hundreds of organizations to create a cloud-migration strategy that’s tailored to meet their unique needs. No matter what level of support you need, we’ll provide it and ensure you have a successful move.


1.What’s Going on with the Microsoft On-Prem Exchange Hack?

Only a few weeks ago, cybersecurity responders were working around the clock in response to the Microsoft on-prem Exchange server hack—an attack that has affected more than 250,000 individuals across the globe.

These attacks were orchestrated by a group Microsoft is calling “Hafnium” who are expert hackers working out of China to target US based industries like policy think tanks, infectious disease researchers, higher education groups, law firms, and defense contractors. They’re specifically after login information that they can then use to access private data or information.

Tom Burt, Microsoft Corporate Vice President, described how the attacks occur: “First, it would gain access to an Exchange Server either with stolen passwords or by using the previously undisclosed vulnerabilities to disguise itself as someone who should have access.” Next, hackers would take over the server from an outside location to search for and steal information.The Hafnium attack occurred just a few months after the Russian-linked SolarWinds hack, which spread a virus across hundreds of government-owned and private computer networks. While the SolarWinds attack was bad, CISA warns that the Hafnium attacks could have catastrophic consequences if not dealt with immediately.


2.Google, Facebook Twitter grilled in US on fake news

Tech bosses Mark Zuckerberg, Sundar Pichai and Jack Dorsey are being grilled by US politicians over the proliferation of disinformation on YouTube, Twitter and Facebook.This latest hearing is the first since the storming of the US Capitol.Politicians believe that was a tipping point for greater regulation.

They have said they plan to change the legislation that protects online platforms from liability for content posted by third parties.

The session began in combative style with the chair Mike Doyle asking all three executives whether they felt they bore responsibility for the events in Washington. None were prepared to give a one word “yes” or “no” answer as he demanded.

He also challenged the platforms to remove 12 prolific anti-vaxxers from their platforms, which he said account for 65% of vaccine disinformation, demanding a deadline of 24 hours for them to get back to him.


Patron’s Note:

“It was a great learning experience. Expand smERP system has wide range of tools and techniques to implement different business processes at an ease. I would like to appreciate the hard work of the whole team of eDominer for coming up with such a fruitful and user friendly system.” – By a student of IISWBM

Expand Express 2020 Vol-XI | Expand ERP

Expand Newsletter

This article was published on: 21/12/20 1:07 PM

Home > ERP Newsletter
expand express

Founder’s Note:

Dear Patrons,


The Yuletide spirit is in the air. The festive season is around the corner, as the world awaits with open arms – a new beginning, a fresh ethos, a New Year. This year has been a roller coaster ride for most with unprecedented events hovering our lives. The feeling of positivity marks the end of uncertainty and the beginning of resurrection.


Team Expand has been successful in sailing through such challenges. We feel pride in declaring that we have been part of the success journey of many of our patrons who continued performing in spite of the pan India economic turmoil. This surely marks our journey to success.

Vineet Bansal

We are happy to announce the launch of our new sub-brand ‘Omnimarc’ for unique ERP solutions for the Omni commerce industry. It is the most powerful and comprehensive Cloud software built for enterprising business owners who want to sell through all the methods like the marketplace, own online shops, retail stores and distributors.

We believe in our mission to provide the best in class technology and ERP solutions to midsized businesses in the manufacturing sector and promise to continue to keep up to the expectations of our prized patrons.


Seasons Greetings!

Vineet Bansal

CEO eDominer Technologies (P) Ltd.

top reason why

Every industry has uniquely specific requirements. The daily operations are starkly different from each other. Therefore the ERP solutions need to be specifically created specifically to each industry.


It is imperative that a ‘one size fits all’ solutions, easily available at a cheap price in the market is more attractive to consumers. However, it is essential to understand how important it is to have an industry-specific best fit ERP software for your unique business to achieve desired goals.


Traditionally, ERP technology was created with basic functionalities and features common to a wide range of industries. During the actual implementation process, IT consultants would conduct a detailed system study to determine the customized solution based on a client’s precise requirements. This was very time consuming and complicated. Implementing a generic ERP was a massive undertaking that most companies had to plan many years in advance, especially with regards to time and budgets.


As technology has evolved, ERP companies now create software that specifically matches exact industries, saving both valuable time and money. ERP software that has been developed specifically for your industry can handle all of your business processes with minimal to no customization resulting in minimising cost, effort and time.


Expand smERP is India’s best fit smart ERP software on the cloud for mid-sized manufacturers in the Export and Retail industry. We have worked closely for industries like the Chemical Industry, Textile Industry, Food and Beverage Industry, Handicraft Industry, Iron and Steel industry, Book publishing industry, Cotton industry and Electronics Industry.

Benefits of having an industry-specific ERP implementation:


  • Minimal implementation time – As the primary features of your  business are already available, you can conduct the implementation process in a minimal amount of time. An industry-specific ERP will also be aware of necessary integrations and API connections to other key software. These ready-made connections will further reduce implementation time.


  • Reduced implementation cost – Customizing a generic solution can consume more time and result in higher implementation fees. You can dramatically reduce these costs with an industry-specific solution.


  • Lower maintenance costs –  Domain expertise in your particular industry can help ERP solutions providers more easily identify any issues, bottlenecks, errors and other problems, and also provide quicker resolutions.


Expand smERP provides the best fit smart ERP software on cloud for Industries like:


1) Chemical Industry – Unique features include

  • Eases  legal bindings 
  • Easily accommodates instructions for operations and technical sheets 
  • Updates audit trails 


2) Textile Industry                

  • Manages product stock in multiple UOM eg. meter to rolls for threads.
  • Tracks production with ready list of entire process/stages
  • Tracks alterations and rejections of materials


3) Handicraft Industry 

  • Maintains inventory with complete information and attributes like materials, seasons, fair details, dimensions, colours, barcodes etc
  • Easy and simple daily production entries 
  • Tracks materials and outputs from contractors to identify outstanding


4) Iron and Steel industry 

  • Transforms unstructured processes into routine transactions 
  • It can replace or reduce the human labour involved in processes.
  •  It can help manufacturing companies in carrying out analysis such as: Forecasting of market demand based on statistical models; Capturing of hidden market trends through multi-dimensional analysis; Identification of potential improvement areas.


5) Book Publishing industry

  • Manages subscriptions – subscriptions is a very important revenue generator for any publishing company. Your ERP will send reminders for renewals and manage a list of old/new subscribers with a smart record-keeping software.
  • Optimum Supply Chain Management – SCM improves with full control over inventory.
  • Reduces manual work of data entry.


6) Cotton Industry 

  • Improves material quality by taking care of compliances, inspection and analysis systems.
  • Efficiency in the production cycle – ERP manages your production cycle including capacity observation, planning raw material obtaining etc.
  • Inventory module improvises material planning and maintains records of previous sales, quality in hand and backorder quantity etc.


7) Electronics Industry 

  •  Automation – automates material billing, vendor list, orders and other core manufacturing processes to help curb errors in production and inefficiencies in data handling.
  • Manages intricate supply chain – by providing   real-time communication through a unified ERP solution and boosts visibility, operational excellence and productivity.
  • Improves traceability – automatically tracks product codes and availability against the raised orders. 


8) Food and Beverage industry

  • It enables business owners to acquire visibility, insight and control over their complete operations. 
  • Optimizes the production process, simplifies procurement as well as inventory management.


Thus we see that each and every industry has its own set of challenges and needs to counter with a Cloud ERP system that fits in best. Expand ERP is India’s best fit ERP software for mid-sized manufacturers in the export and retail sector.

why erp fails

Planning for an ERP implementation in the near future? Are you worried about rising costs? Are you unsure about what is the best fit ERP software for your company? 


If these are the thoughts pondering on your mind right now, this article will bring you the solutions for every query that you have.


An ERP software implementation surely comes with a lot of challenges, even though its benefits are manifold. In the next few years, your business value will reach new heights and touch new shores of expansion, with a successful and best fit ERP software integration. With prior knowledge of the challenges and bottlenecks, you can be better prepared to counter any such obstacles with ease. 



1)Inaccurate Requirement Analysis

ERP implementations in most cases fail because of inaccurate requirement analysis. One needs to know the difference when an ERP application is integrated with an e-commerce site and a POS software. However, in most companies requirement analysis is done by employees with limited knowledge of ERP implementation. Primary emphasis is laid upon the cost and faster execution. But unfortunately, the project fails in most cases as the requirement is not completely understood in the chaos of bargaining with the costs with the vendor. To have more clarity on ERP implementation, case to case differences, actual time and money to be invested, involving people with good knowledge on ERP is a must. Team Expand understands your business well with over 16 years of extensive market research and development in the industry. Our team understands and analyses the specific challenges and needs faced by your business and then curates the software accordingly.


2) Inadequate  Training

Following closely on the lines of the previous challenge discussed, lack of knowledge continues to be a hurdle for a successful ERP implementation. When your company is preparing for a major data transfer from the legacy system to a new ERP reality, it is necessary to have a basic understanding of the changes that are taking place, the new interface, and risks or losses involved in the process. You may arrange for a brief knowledge transfer session for all employees or anybody who would be part of the new system before the actual change takes place. Not an elaborate training program followed by a test, but a simple 45-minute session by the knowledgeable resources, for all to attend. Training videos of the same may also be circulated. Expand smERP offers complete training of users post-implementation within 50 hours by trained technicians and constant support even after implementation.

Expand smERP encourages constant help and support of employees of any business. Post implementation Expand Sure smile provides 24×7 customer support and user training for proper knowledge of the usage of the software.


3) Inefficient Project Management:

You should have the right resources in your team for customer success. We need to understand their worth and utilize their full knowledge and potential for efficient project management. Trust them, mentor them, train them and let them come up with a full-proof project management plan that will not only ensure a successful ERP implementation but also derive desired ROI  for your business. Only with meticulous project management, one can achieve that, no amount of cost-cutting or package deals help.


4) Customization:

ERP software is often misunderstood as a wholesale package solution for a company. But unfortunately, it is not. ERP applications are actually a framework with which a customized solution is built. This means, your requirements have to be defined well in advance and accordingly a customized ERP solution will be created. For that, you need to define the workflows and do a capability analysis, beforehand. You might have to make a few minor adjustments in the application solution to meet all your enterprise needs. These adjustments or modifications differ from suite to suite and might be required at the beginning or sometime in the middle of implementation. If you are prepared for capacity planning, delays in implementation and time loss because of system outage may be kept at bay. It is advisable to invest in a best fit ERP software that suits all the unique needs of your business. A ‘one size fits all’ ERP system is most likely to fail.

Expand smERP is a best fit ERP solution for mid-sized manufacturers in export and retail industries. It is industry-specific and fits in according to your specific business needs. ERP is known to grow along with your business.


5) Rising Operational Expenses:

Overhead cost is one of the biggest challenges of ERP implementation. The initial cost of implementation is high, but the customization and maintenance costs are even higher. The more customization needs are, the higher are operating costs. Maintenance costs are of course a necessary evil, which cannot be brushed aside. However, with an efficient requirement analysis and resource planning, much of this cost may be brought under control. Sit with the best-qualified professionals in the organization to find out what you really need for enhancing your business value. Seek for features that will add value to your product or service, attract more business, and position you better as an entrepreneur. That way, you will get the true value for your best fit ERP solution without spending a huge amount. Expand smERP cloud software involves zero upfront costs. Only a concurrent user price is payable as per your usage. Investing in Expand ERP cloud software is a value for money solution that derives fast ROI.


These are certain generic challenges while implementing an ERP software. Depending on the sector in which the company operates in, the extent of complications may vary. This will ensure the implementation process is smooth without any glitches. Team Expand assures you a hassle-free cloud ERP software integration experience with the utmost ease. Grow your business with Expand smERP cloud softwares.

global tech

1)Clickwrap Technology Brings Speed, Efficiency to Digital Transactions


With the holidays approaching and the pandemic surging, clickwrap transaction platforms (CTPs) are emerging as a valuable tool to help businesses navigate the increased volume of online transactions.

CTPs help companies secure transactions that are or have moved, online. These business transactions are purpose-built for high volumes of agreements. Clickwrap transactions replace electronic signatures and provide an archived digital record of online interaction.

Instead of signing, the user clicks to check a box, or clicks on a button with a label such as ‘I Agree’ or ‘Accept’. That action authorizes the included consent language.


2)The rise of mobile shopping apps or m-commerce apps.


Mobile shopping apps have in the midst of the pandemic become central to online retail operations, and they’re clearly here to stay. In fact, by 2021 mobile e-commerce, or m-commerce, sales are expected to account for 54 per cent of all retail e-commerce sales.

M-commerce specialists find out what’s behind the rapid growth of consumers shopping on mobile devices, what mobile shoppers require from shopping apps, and how retailers can provide a better experience for their customers who use mobile devices. Much like a physical store where consumers can experience a shopping environment that’s created for physical discovery, shopping apps can have the same experiential effect, with the added value of convenience to experience it anytime and anywhere.

did you know

Expand Omnimarc is the best in class multi-channel sales software for order processing, warehousing and integrated online POS.

Expand Express 2020 Vol-X | Expand ERP

Expand Newsletter

This article was published on: 20/11/20 12:36 PM

Home > ERP Newsletter

Founder’s Note:

Vineet Bansal

Dear Patrons,


The beauty of Indian festivals and culture is that it brings in light and hope for a brighter tomorrow. All grudges, worries and fears are kept aside during festivities as we are all engrossed in the celebrations with our loved ones. Diwali came to illuminate our households and also our minds and wiped most of our woes and rejuvenated us to start afresh. 

But among all these merriment we still have to keep our guards on against the deadly virus.

Also, we need to protect our businesses. ERP systems are the lifeblood of most modern businesses, because of their ability to bridge multiple processes and operations.

The systems also contain confidential data about your company, its clients, and vendors. Industry experts opine that ERP systems are susceptible to cyber-attacks. Hackers are aware of the fact that these systems contain valuable data. In this edition of Expand Express, we have gathered useful information for you to counter cyber threats with our ERP solution. Further, online selling and eCommerce businesses are in high demand in present times. My team has curated an article on how the best fit ERP software aids to build your eCommerce business with ease.

I truly believe that the newsletter will give you an insight and change your perceptions towards carrying out your business successfully. My sincere good wishes to you and your family.


Warm regards

Vineet Bansal

CEO, eDominer Technologies

Like any situation in life comes with pros and cons, adopting to digitisation has its own share of threats to entrepreneurs.


Similar to any other space in life, technology has its own benefits and challenges. While it enhances a man’s life in almost all the aspects whether its health care, transport, communication, smart cities etc. There are myriad challenges which we also need to keep in mind  to not turn technology into our own enemy.


Amongst the most challenging threats of technology, cybercrime tops the list where danger is concerned. Cybercriminals have always abused technology and control devices for propelling cyber-crimes such as frauds and thefts. With technology protocols, still being developed and evolving at a gradual pace, it is very difficult to avoid such cyber-attacks.


Few challenges that  technology faces in cybersecurity are the following:


  • Digital Data theft Threat: The growing online transactions generate bigger incentives for cybercriminals. Besides, establishments looking to mine data—for instance, customer information, results of product surveys, and generic market information—create treasured intellectual property that is in itself an attractive target.


  • Supply Chain Inter-connection: The supply chains are increasingly interconnected. Companies are urging vendors and customers to join their networks. This makes a company’s security wall thin.


  • Hacking: This action is penetrating into someone’s system in an unauthorized fashion to steal or destroy data, which has grown hundredfold in the past few years. The availability of information online makes it easier for even non-technical people to perform hacking.


  • Phishing: The easiest to execute and produce the results with very little effort. It is the practice of sending out fake emails, text messages and creating websites to look like they’re from authentic companies. Phishing is a major threat that can lead to fraud.


Solutions provided by Expand ERP  – India’s best fit ERP software for growth-oriented MSMEs who are looking at running their business completely online.


These challenges can be under surveillance and methodical steps can be taken to avoid such malpractices. To solve the data theft problem, online space must regulate the use of data and clearly indicate when the information will be shared provided by the users. The user can then choose to opt-out, leaving personal information restricted to space for which it was deliberated. 


When any software contains bugs or viruses, it is fairly easy for cybercriminals to gain personal information. Large technology firms should collaborate and create solutions to increase security for their customers. Security controls need to move outward, beginning at the application level where such frauds can be caught easily by an ERP software. When there are no unified monitoring methods, firms become vulnerable. However, when every network has monitoring that detects changes, data can be protected.


With cloud ERP  hovering our lives with all our data it is imperative to protect our cloud space. With growing technology, the growth of cybercrime is evident but measures taken early and effectively can avoid cyber mishaps both big and small. Expand ERP software is perfectly equipped to counter such threats and protect your business from cybercrime.


Expand ERP software is well aware of all the challenges faced by entrepreneurs while digitisation and promises to support and back up for any such crime that may take place in your company. We promise innovation with integration and intelligence.


Expand ERP offers Expand SureShield where you can enjoy 100% data security and grow your business with complete peace of mind. Data is on cloud, stored in multiple locations ensuring maximum safety with trusted technology platforms (Microsoft Azure, SQL Server). We provide 99.9% uptime and SSL (encrypted) Data Transmission.

People don’t care about your business, they care about their problems. Be the solution that they are looking for.” – Melanie Dodaro


eCommerce has seen a growth equivalent of 10 years in a span of 3 months. The recent pandemic situation has escalated eCommerce business immensely.


Are you prepared to handle this kind of demand?


You’re probably not if you still have not integrated your eCommerce channels (Magento, Shopify, Amazon, etc) and your ERP system. In this post, we’ll talk about why companies shouldn’t forgo eCommerce ERP integration needed to truly optimize sales.

Here’s why you should Integrate your eCommerce and ERP


The need for eCommerce ERP integration is usually overlooked because of the perceptual high investment cost or the business disruption caused by having to change existing systems. This is an outdated perception as the costs become worth it when you see the impact on your operations and customer experience.


When we use the term eCommerce in this article, we’re talking about any channel that allows you to make online sales. This could even be your webstore run by Magento, Amazon or Shopify. ERP refers to a single robust system that helps you manage your business data or back-office operations with ease. 


Integrating your eCommerce sales channels with your ERP system allows you to operate more efficiently as a business. Your main types of data – order, inventory, item, customer, and shipping/tracking – are communicated in between independent systems.

Benefits of eCommerce ERP Integration


  1. Reduces manual entry to save time and increases throughput while reducing errors, when entering an order, inventory, item, customer and shipping data
  2. Streamlines inventory synchronization, tracks updates, and provides accurate inventory levels to customers, without hiring staff to manage these tasks
  3. Automatically notifies customers when orders have been shipped and allow them to track the delivery of products
  4. Simplifies how you manage price and product changes to inventory
  5. Be flexible enough to add multiple online (web stores and marketplaces) and offline (brick & mortar) sales channels, without losing operational efficiency.
  6. Meets tax requirements with automated tax compliances.
  7. Handles increased demand for online orders without extra resources.


A Customised or best-fit eCommerce ERP Integration is what you need


It’s always possible to build your own custom integration between your online sales channels and your backend systems. To do so, you would need to work with the application program interfaces (APIs) available for your systems.  Your data needs to flow between your systems.


Therefore, customer integration can be complex and expensive. Customisation is usually the best approach for organizations who have the right resources and specific requirements to justify it. Most businesses though are probably not truly unique enough to really need to build this type of integration from scratch.


The best way to achieve eCommerce ERP integration is to use a multichannel management platform. This type of technology is usually cloud-based and provides a platform that sits as an operational hub between your ERP and eCommerce systems. Your main types of data are then synchronized between your systems.


Expand ERP is India’s best fit ERP software for mid-sized manufacturers in the retail industry. We offer the best in class technology for growth-oriented manufacturers who wish to take their companies to the next level. We provide an in house selling portal where the users can sell smartly directly or indirectly via Virtual Distribution Network through distributors. With the Expand Lead Management module, turning prospective leads into customers becomes a cakewalk. This feature is available on the ERP software and as a mobile app for Android users using Expand ERP software. The mobile Apps allows lead management remotely and enhances speed and customer experience. We also have ready integrations with Amazon, Shopify and Magento for selling wisely online through multi-channel locations. Reap the benefits of a best fit ERP solution along with eCommerce software in a single unified system. 

Microsoft Cloud for Healthcare


Microsoft’s new offering for hospitals is unique because it addresses a problem that IBM’s effort also surfaced: the lack of integration and interoperability between health data repositories.


With all of the effort to keep health data private, it still looks like it could be just as easy for bad actors to access your medical data as it is for you, or your doctor. Even the best AI can’t deal with data sources that won’t talk to each other or provide access to the AI tool. Microsoft’s Cloud for Healthcare focuses on fixing the data interoperability problem, which is perhaps Microsoft’s new best skill. Now Microsoft, like IBM which earlier made a similar flip, embraces concepts like Open Source and Linux — along with being an interoperability champion.


Zero in-store human interaction for shoppers


The rise in consumer adoption of e-commerce in the wake of the pandemic is pushing the rebirth of brick-and-mortar stores as potential bastions of interaction less in-store shopping that resembles an e-commerce experience. But these redesigns are not for all shoppers. Some prefer no brick-and-mortar shopping at all.


 Consumer reaction is pushing retailers to redesign physical stores. A survey disclosed that shoppers willing to return to physical storefronts want a completely human-free, contactless, shopping experience. More automation is on their demand list. Implementing systems that let stores meet consumer standards for convenience and safety from infections arguably help them stand out in a hyper-competitive brick-and-mortar marketplace.


These findings recommend big-box retailers restructure their traditional physical stores into warehouses and fulfilment centres. Those that do not take the lead and heed consumer wishes may not succeed in the new retail normal.

Patrons Note : 

Our satisfied patrons are our formula for success. Our strength lies in the empowerment of our clients. 


Brilliant support, Brilliant implementation team. The software is very functional and customisable. I love being a part of Expand ERP.” 


Harsh Sarawgi

Director, Acuraventure

Expand Sure Shield protects 100 % of your data 24×7

Expand Express 2020 Vol-IX

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This article was published on: 19/10/20 5:08 PM

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Founder’s Note:

Dear Patron,


Amidst the chaos and paranoia over the past 6 months, it’s time we move on with positivity and welcome the new world with open arms that has changed immensely.The magnitude and speed of collapse in activity that had followed was unlike anything experienced in our lifetimes. However, keeping the socio economic downturn in mind, business surely needs our attention. Going on to the good news is that the economy is regaining and as per experts it will take a big leap in a very short span of time. Taking proactive measures and prepping our business and employees is a challenging but essential task at the moment.

Vineet Bansal

Hence, digitally equipping your business is the need of the hour. Once your daily operational processes are looked into by a best fit ERP solution, your skilled workers are free to focus on larger goals and increase productivity.

According to the Health minister, vaccines are expected early next year, from more than a single source to immune at least 25 crores within the first half of the year. This shows a ray of hope for all of us to survive this tough time. With endurance, we can all unanimously join hands to heal the world and it’s people with positive vibes. In this newsletter, I will be enlisting smart ways to protect your workers who need your support the most.


My sincere warm wishes with you and your family through these tough times.


Vineet Bansal

eDominer Technologies, CEO

“To win in the marketplace you must first win in the workplace.”

– Doug Conant

MSMEs play a key role in national economies around the world, generating employment and value-added services. They contribute to more than half of employment and GDP in our country irrespective of income levels. In addition, SME development contributes to economic diversification and resilience. 


Noting that India has been one of the fastest-growing large economies in recent times, has led to the improvement in reducing poverty and improvements in living standards. It is believed, recent reforms, particularly the implementation of GST, national goods and services tax, should help boost efficiency and productivity and overtime will contribute to help them create jobs in the formal sector. 


But the sudden jolt inflicted by the pandemic has curbed the growth trajectory of Indian SMEs and also the traditional way of doing business. The whole world as it was, abruptly changed to a new normal. For many, working from home was a complete novelty. Being suddenly excluded from the corporate environment presented them with big challenges, both technical and personal. Organizations trying to facilitate this surge of remote working faced their own challenges to equip and train their people in the face of big changes that were sometimes mandated overnight.


Our customers were able to meet these challenges with us at their side, partnering with them to find a way to keep them operating and taking care of their own responsibilities and customers. Digital services are at the core of how we help enable our customers to ensure they have a reactive and resilient business. Big changes happened during the crisis, and much more evolution in the way we work can be expected.


Mindful that there could be future disruption from lockdowns or other restrictions, businesses are keen to continue to improve their collaboration tools. Cloud platforms and networks work hand in hand with collaboration tools and remote working, and most of our existing clients recognize improving cloud and network capabilities as one of their top new priorities.


In Expand ERP, we are proud to be able to have supported the maximum of our clients and made new ones during these extraordinary trying times.


It is said that a crisis brings people together, and we can bear testimony that it surely does with business as well. Most of the SMEs feel that supporting them with digital solutions is a must to overcome the business challenges in a future that is still full of unknowns. During the crisis, many of our customers have gained a stronger appreciation for the resilience of a digitally transformed business in the face of unforeseen obstacles. As a result, many of them are collaborating with us now to accelerate the digital transformation.


Safeguard your employee’s health first


Employers can take certain actions to make the workplace safer in businesses deemed essential during the coronavirus pandemic and in regions where companies are staying open.


 Here are 8 ways to protect employees.


  1. Pay attention to public health officials and follow their guidance as it evolves and changes. Tell employees to stay at least six feet apart and to refrain from shaking hands. Workers should wash their hands often for at least 20 seconds with soap and water and avoid touching their faces. They should cough into tissues or their elbows.
  2. Plan for remote work. Many offices have already moved to telework. 
  3. Practice social distancing –  Groups of any size should consider meeting virtually or by phone, as opposed to in person,
  4. For manufacturers, ensure that employees use a hospital-grade disinfectant when cleaning. They should clean all areas that are frequently used or touched, including restrooms, door handles, tools, time clocks and vending machines.Employees should wear protective gloves when cleaning and perhaps while working, depending on the job.
  5. For retailers that remain open, put in place social distancing measures approved by the applicable state department of health. This may include temporary reductions in staffing, shortened hours of operation and limited in-store services.
  6. Immediately send home employees who have symptoms of COVID-19. Likewise, employees who are well but who have been exposed to an individual with COVID-19 should stay home.
  7. Provide coronavirus-related information, but don’t overload workers with such communications. 


For millions of workers, no income means no food, no security and no future. As the pandemic and the jobs crisis evolve, the need to protect the most vulnerable becomes even more urgent.


The decisions taken today can provide immediate relief, but also secure a lasting economic recovery, increase community resilience and ensure a long-term pathway to sustainable development. We shouldn’t let this chance slip away. A kind gesture shown during a crisis is remembered lifelong by the vulnerable and needy.

How the best fit ERP can enhance business productivity while reducing manual labour?

“Our assets walk out of the door each evening. We have to make sure that they come back the next morning.” – Narayan Murthy

I would give more than half credit to the customers for the success of your business, as without buyers your business is stagnant, However a considerable percentile of the success also depends on your team of manforce especially if you are in the service or hand skilled industry. Without your workers your business means nothing. It is never possible to grow single handedly. It is certainly the result of good leadership and harmonious teamwork that a company reaches its goals.



As an entrepreneur, it is your prime focus to nurture and train a whole crew of skilled, honest, loyal and efficient workers, who in return will bring to you productivity and growth. To drive optimal efficiency and productivity, your workers need to be freed from the burden of daily operational activities. The intelligent use of Technology plays a vital role in the process. A robust, consolidated, conducive ERP software which fits best to the needs of your business uniquely, will act as a catalyst to success and growth.



Features of ERP that help a company improve the productivity of the workers


  • Centralised systems:  In business, if information flow is decentralized, the decision-makers will have no idea of the whole picture at any point of time. With the use of an ERP, the reports and analysis of the company can be viewed with a single unified system.


  • Share a central database:  Advanced ERP systems can work any database, any platform and with any operating system. Some databases are inter-related- for eg. employee data is shared by HR, Finance and administration but in ERP systems each division doesn’t maintain a list of employees but fetches it from the HR Department. Therefore, duplication of data is avoided. The central database enables economizing on database maintenance costs.


  • It is user-friendly:  The system recognizes the importance of the most junior employee and they have a role as end-users. The company also needs the help of functional consultants who understands the various business processes with an organization – such as Finance, HR, Accounting, Inventory and help in the development of modules.


  • Customizable and adaptable:  ERP system can be customized to the requirements of the company irrespective of the operating systems, database systems being used. ERP solutions are not for large organizations alone. It is now available for small and medium businesses too. Moreover, ERP systems can be implemented in a modular fashion which means huge upfront costs need not be incurred by an organization if it has financial constraints.


  • Advantage of the cloud and mobility:  ERP cloud service providers enable full or partial storage of data, software and the platform to run it. This enables companies who have critical data that needs to be secure to be held in their own servers while getting more generic work done in the cloud platform. ERP systems are also deployable on the mobile, so that salesmen, marketing executives can update information in real-time enabling quicker response from the decision-makers in the corporate headquarters. 


  • All stakeholders feel the difference with ERP:  The use of ERP systems not only benefits the employees and the organization but also the consumers.  These days, organisations value customer loyalty and most often they just need to tell their mobile number to get loyalty bonus, get billed quicker at the retail store and stay informed about discounts and offers of the company.


  • Improves efficiency across departments:  As ERP integrates each department into a central database, finance, marketing, manufacturing and inventory control improves. Data comes from sales, finance, and various business units with different sets of numbers, ERP integrates them giving a snapshot for the CEO to assess. 



  • ERP is known to give positive ROI in a year:  The implementation of ERP may take one to three years in a conventional scenario but with Cloud computing  the time frame has come down. According to surveys, companies which were focussed on return on investment (ROI) at the beginning of the ERP implementation could see significant results happening after a year. It could be in the form of cost reductions, quality improvements, customer satisfaction, reduced employee count, redeployment and improved market share.


Thus, by looking into all the daily operational processes, a best fit ERP software manages your company efficiently and accurately making it possible to achieve desired goals. The skilled workers of your team can easily focus on further sensitive and analytic issues regarding the growth of the company.ployment, and improved market share.

1. HP Takes Us One Step Closer to a Virtual Tomorrow


HP Omnicept: Last week HP announced HP Omnicept, which is a solution that begins with a special headset. Omnicept provides the critical elements needed to create a virtual meeting room and lays a foundation for creating a virtual world where many of us could eventually spend much of our time. HP has modified its latest second generation reverb headset, the G2, to add some critical features — starting with the headset.
These same tools could create virtual meeting spaces where users with headsets like the HP Reverb Omnicept could identify users with biometric markers and log them into the virtual meeting room.

2. Apple unveils its new iPhones, the first handsets in the world to be powered by a new type of chip.

The new iPhone will edit 4K video, enhance high-resolution photos and play graphically-intensive video games more smoothly than was possible before while using less battery power.
The “five-nanometre process” involved refers to the fact that the chip’s transistors have been shrunk down – the tiny on-off switches are now only about 25 atoms wide – allowing billions more to be packed in. Effectively it means more brainpower.

Patrons Note :

We are proud to be associated with several successful companies during their upward journey. One of our better known clients said …


eDominer’s Expand ERP – We have been using this solution from past more than one year without any major issues.. The solutions is really good as per our requirements.. Team Expand is really co-operative.. They always respond quickly to any problem and resolve immediately with in 24 hours.. We have good experience using this ERP Solutions.


Vaneet Batish

Vice Preident – IT

Balaji Chem Solutions Pvt. Ltd.

Expand ERP implements your software completely online within 28 days.

Expand Express 2020 Vol-VIII


This article was published on: 20/08/20 12:10 PM

Home > ERP Newsletter
ERP Software Newsletter

Dear Patrons,


The COVID-19 pandemic has brought the national, as well as the global economy, to a standstill. With few barely venturing outside, sales of goods have fallen, manufacturing units have stopped producing, and stocks of companies are rapidly falling. Businesses are struggling, and new forms of collaboration are emerging. The pandemic will leave us as a more virtually connected world. Amid this chaos, industries are tackling the challenge in vastly different ways and paces.

However, some research says many Indian businesses have shown high preparedness, made contingency plans for the future and continue to operate as normal despite the significant impact of COVID-19. According to a report, almost half (46 percent) of Indian businesses covered under a survey felt ‘very strongly’ impacted by the pandemic, yet more than half (54 percent) felt they were as well prepared as they possibly could be. The fact that a substantial proportion of Indian businesses are still operating as normal may be attributed either having a management that is sufficiently agile or being strong overall and able to manage with a number of adjustments. Managing the business completely online with a best fit ERP software also is a major reason why some companies have remained unstirred even after the biggest economic slump has hit.

Besides the large scale industries, most of our clients using Expand ERP, had been able to run their business even during the lockdown period resulting in a better status than the organisations who have still not deployed an ERP software. The articles that follow will further highlight the major reasons why implementing a best fit ERP will create a niche for your organisation in the near future and help manage business while maintaining social distancing.

I sincerely wish the best of health for you and your family as we all join in the unanimous prayers for this to pass at the earliest.


Thank you,

Vineet Bansal

CEO, eDominer Technologies.

Technological advantage of Expand ERP for growth-oriented Entrepreneurs

“If you don’t have a competitive advantage, don’t compete!”

– Jack Welch

Any business needs to have a Competitive advantage to leverage his business over its competitors. This can be gained by offering clients better and greater value in terms of product or service. In today’s competitive market there is nothing unique. The USP has to be created to generate demand among potential buyers.

For the past two to three decades, the IT industry has been leading the world in terms of globalisation and world-wide communication. Thus it was probably the most geared to continue carrying out business during this pandemic. The service we provide lets enterprises run their own data centers using the cloud, thus most of this firm’s work is done online. With the help of a well crafted  ERP software you can also run your business completely over the web, in spite of any lockdown.

For Expand ERP users there is an assurance of a host of such advantages. Expand ERP is the best fit ERP company in India. Expand ERP has been successfully empowering many growth seeking manufacturers into powerhouses for the past more than 15 glorious years. The number of Expand users pan India is an assurance of our trust and indispensability in business process automation for mid sized manufacturers in the retail industry. Besides being homegrown in India and curated impeccably for the Indian manufacturing businesses, Expand ERP offers an array of technological advantages for our customers.

1. To establish a competitive edge Expand ERP offers its users 5 innovative mobile enabled Apps.


The ability to deliver real-time insights, on-the-spot to service critical client accounts helps organisations gain an advantage over their competitors. For instance, if a client needs an estimate immediately, the salesperson can quickly access the finance module of the mobile ERP system to view other quotes and provide an approximate estimate to the client.This will enable prompt service and response to the potential client.


  1. Expand HR – Register attendance and many more HR activities through Expand HR App.
  2. Expand WMS- Track your Inventory with WMS integrated with Expand ERP Android App available at our Playstore. 
  3. Expand Sales – A multi-feature ERP application for Expand users managing business on-the-go. 
  4. Expand Service – Manage your to-do-list and miscellaneous tasks from a single multi feature App.
  5. Expand File Attachment  – Affix all important files and documents with Expand File Attachment integrated in Android mobile App.


2. Expand ERPs ready to use Third party integrations redefines manufacturing business:


For all ecommerce businesses it is important to overcome challenges and adhere to technologies and tools to ensure hasslefree and quick deliveries.There are several tools available in the market for you to pick what’s best suited for your business operations. Expand ERP software offers an array of ecommerce tools integrated with the best fit ERP for your ease.This increases profitability and productivity and ensures a better future for your ecommerce business.

Expand ERP has partnered with third party integrations like Shopify, Amazon, Magento for online shopping, Blue dart and Shiprocket for hassle free shipment , Paytm for payment gateway etc.


3. Omnichannel Commerce – 

A one-stop solution for all eCommerce needs, our software  provides integration or has partnership across all domains of the eCommerce ecosystem. The solutions are designed to benefit eCommerce businesses by enabling sustainable operations that result in growth, cost efficiency, and an overall increase in productivity.

Expand ERP enabled processes such as multi channel order, inventory and returns management, advanced warehouse management, dropship fulfilment solution, omnichannel selling across online marketplaces, website platforms, offline stores and much more.

Managing productivity of your employees with Expand Task Management feature.

You can now track the productivity of your employees from wherever you are. Entrepreneurs encouraging remote working may find it a task to keep track of the productivity level of the employees. Monitoring employees with the Expand ERP Task Management feature makes work from home much easier.


What Is Task Management?

A task management software is more than just a manager checking off items on a to-do list! It’s an organized system for identifying, monitoring and managing the work you and your team does. Task management involves:

  • Tracking task progress
  • Delegating work to team members
  • Setting deadlines
  • Adjusting work schedules
Expand ERP Service APP

Why do you need Task Management software?

A Task Management software helps you to organise work schedules and delegate jobs to your employees. It also ensures the productivity of your employees.Project tasks, HR Handling all of that with a pen and paper, or even an Excel sheet is time consuming and irrational. There’s no way you can keep track of every task, meet your deadlines and manage your team without a dedicated software tool. 


Task management tools were designed for this . It’s a dedicated space to monitor your task progress, assign tasks and manage schedules. This prevents you from losing track of tasks and subtasks so that you meet your deadlines and also encourage your team to work productively. It Helps Your Team Collaborate Effectively As each task has a dedicated space, it’s easier for your team to consolidate information and work on things together. Also, as every assignee has access to this task space, nobody’s going to be left out of the loop. 

Your team can easily share ideas, files and feedback to collaborate over tasks and get things done quickly.  It also helps you prioritize tasks and produce effectively on time.


Expand ERP is India’s best fit ERP software on cloud that has multi features all integrated into one, including a well crafted Task Management tool. We also provide mobile enabled Apps for Android Expand users Expand Service which can be accessed with a smartphone itself.

Manage your to-do-list and miscellaneous tasks from a single multi feature App.

Expand Service is a Multi feature Service application for ExpandERP licensed users only. It provides ExpandERP users the ability to handle and perform multiple service related tasks efficiently. It can be connected to your ExpandERP software from any smartphone/device to access various salient features like:

  • Task Manager to get user specific tasks/to do lists. A methodical task organiser makes performances easy and increases productivity. Users will be able to proactively take control of their delegated tasks and thereby producing results.
  • Service arm can get a list of tasks or services to perform along with important details of products and customer details . It also enlists challenges and due dates and enables customer feedback and happy codes for services.
  • Checklist – a checklist is created automatically before starting a task. As soon as it’s completed the check list is ticked off as the task is over.This helps to maintain a timeline and does not allow any job or service to be forgotten.
  • Registering current location – with the help of GPS the current location is registered when a user accepts or closes a particular task. Expand Service App enhances productivity and drives optimal growth of employees and your business. Service engineers can check their task status remotely- i.e.  pending, ongoing or completed.


Thus it can be said that EXpand ERP serves all your business needs with one single software. It enables owners to operate the business completely online with ease and hasslefree reducing the workload and allowing extra time to focus on broader goals.

Patron’s Note:


When we get appreciation from our clients we know that there’s something good in what we do . Our prized patrons are our best support.

Abhishek Minda

The experience which we had which Expand ERP was incredible. The persons are highly professional and dedicated to the job and extremely hard working.

– CEO Gautam Industry

Global Technology News

1. Breakout moment of artificial intelligence (AI) in manufacturers

AI is now part of everyday life, driven by the emergence of a device ecosystem including Alexa, Siri, and Google Assistant. In 2020, emotion recognition and computer vision will scale and AI will have a breakout moment in manufacturing. U.S. startups Vicarious, Kindred, and Osaro stand out in using AI technologies for manufacturing. Kindred’s technology is used to automate part of distribution for apparel brands such as GAP. Vicarious is attracting investment from Mark Zuckerberg, Jeff Bezos, and Elon Musk.


2. Evolution of healthcare — predictions at the genome level


Under the theme of prevention, digital health care has seen much innovation. In the U.S., startups 23andMe and Color lead in genome analysis, while Genesis Healthcare stands out in Japan and Genoplan in Korea. These companies use genomic analysis to learn of diseases and provide prevention methods. The evolution of AI will improve the quality of treatment. In 2020, many medical images taken using MRI, CT scans, and X-rays will be diagnosed using AI. Startups Enlitic and Zebra Medical Vision stand out as leaders.

Did you know?

Expand ERP offers 5 innovative mobile apps for android users.

Expand ERP offers 5 innovative mobile apps for android users.